Support Tips

Very few dare to take hands-on service to the level that we do. Let us help you with your theme and even teach you a thing or two along the way. With that said, here are a few helpful tips when sending us a message:

  1. Include the theme name in the subject line. For example District - Trouble Adding Instagram
  2. Make sure you include a link to your site and any specific pages you are having trouble with.
  3. We think screenshots are awesome and help us see exactly what you are seeing.
  4. By the end of every weekday, Monday through Friday 9 am to 5 pm Pacific Time, we do our best to respond to every support request we have received. We will do our best to turn on an auto-responder if our average reply time is longer than 24 hours. This occasionally happens after long holidays.
  5. Mention your favorite thing to eat for breakfast. That way we will know that someone read this far.

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